State the Situation, describe the Behavior, and explain the Impact, then ask for perspective. Practice varied cadence, natural transitions, and warm language so it sounds human, not scripted. Rehearsing feels awkward briefly, then liberating, because clarity replaces ambiguity and defensiveness. Invite the other person to correct details and nuance.
Front-load genuine strengths without diluting critical messages. Aim for a ratio that sustains motivation while making room for growth—often three reinforcing specifics for every candid improvement request. Test different orders in practice to feel pacing. The right sequence helps people hear hard feedback because competence is affirmed first, then extended.
Name uncertainty out loud and request missing data rather than filling gaps with stories. Track patterns across comparable peers before drawing conclusions. In practice, rehearse phrases that slow judgment and invite context, keeping your mind curious. This habit protects fairness, strengthens trust, and leads to better, more accurate performance calls.
Open by asking what the person is proud of, what feels stuck, and where help would change outcomes fastest. Practicing silence after questions matters. Those beats invite candor. When people narrate their work first, ownership increases, defensiveness drops, and the rest of the conversation can focus on alignment, resources, and realistic next steps.
Prepare language that validates emotion while holding standards: acknowledge frustration, restate the goal, and return to evidence. Rehearse non-defensive phrases that buy time, such as requesting a short pause or paraphrasing what you heard. These moves de-intensify conflict so both parties can reason together and leave with dignity and clarity.
When emotion rises, ask what specific need is unmet—recognition, autonomy, mastery, or fairness. Translate feelings into concrete asks such as clearer priorities, mentoring, or redesigned metrics. Practicing this conversion out loud strengthens self-advocacy and empathy, turning heat into guidance that informs plans, resourcing, and the cadence of future check-ins.
Replace general hopes with specific targets, lead measures, and deadlines. Tie each milestone to an observable artifact, like a report, prototype, or customer outcome. Practicing this clarity ensures later evaluations feel fair. Everyone knows what done means, how progress will be tracked, and which decisions unlock the next leap forward.
Replace general hopes with specific targets, lead measures, and deadlines. Tie each milestone to an observable artifact, like a report, prototype, or customer outcome. Practicing this clarity ensures later evaluations feel fair. Everyone knows what done means, how progress will be tracked, and which decisions unlock the next leap forward.
Replace general hopes with specific targets, lead measures, and deadlines. Tie each milestone to an observable artifact, like a report, prototype, or customer outcome. Practicing this clarity ensures later evaluations feel fair. Everyone knows what done means, how progress will be tracked, and which decisions unlock the next leap forward.